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FAQs

From Crocodile Flood Solutions

 

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FAQ's Regarding Flooding

Crocodile Flood Solutions Answer Your Frequently Asked Questions Regarding Flooding with the help of The Environment Agency

Q1. How do I find out if a property is at risk from flooding?

To find out if a property is at risk of flooding from things such as: Rivers, The Sea, Surface Water and Reservoirs, you could get a flooding history report from The Environment Agency.

 

This is a free service unless it’s for a business or takes more than 18 hours to complete.

Visit the Environment Agency Website by clicking here

 

You must include:

• The property’s address

• A map showing the property’s location

• Your address and phone number

 

Q2. Should I make a flood plan?

You should make a written plan of how you’ll respond to a flood if you run a business in an area at risk of flooding. It should include how you’ll:

• Protect staff

• Deal with hazardous equipment

• Reduce the risk from polluting materials

 

Download guidance on how to prepare your business for flooding

Download guidance and a flood plan template if you’re responsible for making a flood plan for a school, hospital, care home or other community group.

 

Q3. What if I have a disability or need extra help in the event of a flood?

Ask your local council if they keep lists of people who need extra support during a flood.

Contact Floodline to ask for a friend or relative to get flood warnings on your behalf. Telephone: 0345 988 1188

 

Q4. Will I have trouble getting insurance for a property which is prone to flooding?

Contact the National Flood Forum for advice on how to get insurance and reduce your premium or excess.

Contact the British Insurance Brokers’ Association to find a broker that specialises in properties that are difficult to insure.

Read guidance on getting insurance in high flood risk areas if you can’t get insurance.

 

Q5. Where can I get help in the event of a flood?

You can ask your local Fire and Rescue Service for help pumping out water but you may be charged a fee.

 

You must contact:

your local Environment Agency office to pump water into rivers or boreholes

your local authority to pump water into ditches or watercourses

your water company to pump water into public sewers

the Highways Agency to pump water into street drains

 

Report a gas, electricity or sewage hazard

Contact National Grid on 0800 111 999 to report a gas leak or 0800 404 090 to report a problem with overhead electricity lines.

Contact your local council to report an overflowing drain or sewer.

 

Get emergency accommodation or money

Contact your local council for help getting temporary accommodation.

Contact Citizens Advice for help getting emergency money.

 

Plan a journey

If you need to travel look at the latest:

 

weather forecast

road travel information

 

Further information

The National Flood Forum has advice on what to do if you’re about to be flooded.

 

Q6. Where can I get help after a flood?

Public Health England has advice on how to clear up after a flood.

Contact your local council if they haven’t provided skips or extra rubbish collections.

 

What to do with used sandbags

Dispose of used sandbags at your local civic amenity and recycling site.

Sandbags contaminated with hazardous substances, eg sewage, must be disposed of as hazardous waste -

contact your council environmental health department for advice.

 

Find repairers

Contact the Construction Industry Research and Information Association (CIRIA) for advice on restoring buildings.

Contact the British Damage Management Association or the Construction Centre for companies that can repair your property.

 

Q7. Where do I find a register of reputable/recommended flood mitigation companies?

Click here to be directed to the UK's leading independent flood directory

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